SwiftCNS.ai – Privacy Policy

Effective date: May 16, 2026

This Privacy Policy explains how Swift Racks Inc. ("SwiftCNS", "we", "us", or "our") collects, uses, shares, and protects personal information when you use our website and platform services. Swift Racks Inc. is headquartered in Ontario, Canada and handles personal information in accordance with applicable privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Scope

This policy applies to people who visit our website, sign up for early access, create accounts, or use SwiftCNS services. It covers personal information and business contact information processed in connection with these activities.

2. Information We Collect

Depending on how you interact with SwiftCNS, we may collect:

  • Identity and account information (name, work email, organization, role, login metadata)
  • Platform content you submit (prompts, uploads, experiment notes, learnings, insights, and related artifacts)
  • Usage and telemetry data (feature usage events, timestamps, device/browser information, IP address, error logs)
  • Support and communications data (messages you send to support or sales, and service-related communications)
  • Commercial data (plan details, billing metadata, invoices, and transaction status information)
  • Marketing and attribution data (UTM parameters, referral context, and newsletter subscription information)

3. How We Use Information

We use information to:

  • Provide, secure, and maintain SwiftCNS services
  • Process your requested workflows and return outputs
  • Manage accounts, onboarding, billing, and support
  • Monitor performance, reliability, abuse, and security incidents
  • Improve product and operations based on usage patterns and feedback
  • Send service notices and, where permitted, product and marketing communications
  • Comply with legal obligations and enforce our agreements

4. AI Processing and Model Training Commitment

SwiftCNS uses AI and infrastructure providers to process customer requests and deliver platform functionality. This may require transferring relevant content to those providers for inference and related service operations.

We do not use customer content to train, retrain, or fine-tune our models unless the customer has provided explicit opt-in consent for that specific purpose.

5. Cookies, Analytics, and Similar Technologies

We use technologies such as cookies, local/session storage, analytics tags, and product telemetry tools to operate the website, understand traffic sources, improve user experience, and monitor errors and reliability.

You can control certain browser-based tracking through your browser settings or extensions. Blocking some technologies may affect how parts of the service function.

6. How We Share Information

We do not sell your personal information. We share information only as needed:

  • With service providers and subprocessors that support hosting, analytics, communications, billing, and AI inference
  • Within your organization, according to your workspace permissions and account settings
  • When required by law, legal process, or valid regulatory request
  • To protect rights, safety, and security of users, SwiftCNS, and the public
  • As part of a merger, financing, acquisition, reorganization, or asset transfer (subject to confidentiality controls)

7. International Data Processing

Swift Racks Inc. operates from Ontario, Canada, but some service providers may process data in other jurisdictions. When data is transferred across borders, we use contractual and operational safeguards appropriate to the transfer and data type.

8. Retention

We retain personal information for as long as needed to provide the service, maintain security and operational records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal context.

When information is no longer needed for these purposes, we delete it or de-identify it, subject to technical and legal constraints.

9. Security

We apply administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, but we continuously improve controls based on risk.

10. Your Privacy Choices and Rights

Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you. You may also withdraw consent for certain processing where consent is the legal basis. We may require reasonable identity verification.

11. Email and Marketing Communications

We send service and account communications needed to operate your account. For marketing emails, we provide unsubscribe options and process unsubscribe requests in line with applicable law, including Canada's Anti-Spam Legislation (CASL).

12. Updates to this Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and post the revised version on this page.

13. Contact

Swift Racks Inc.
4230 Sherwoodtowne Blvd., Mississauga, ON L4Z 2G6

General inquiries: cns@swiftracks.com
Privacy inquiries: privacy@swiftracks.com

Effective date: May 16, 2026